Refund and Returns Policy for ShalondaThomas.com
Effective Date: 2024/11/9
At ShalondaThomas.com, we strive to ensure you’re satisfied with your purchase. If you’re not completely happy with your order, please review our policy on returns and refunds to see how we can help.
1. Returns
Our policy lasts [number of days, e.g., 30 days] from the date of purchase. If [number of days] days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must also be in the original packaging.
- Certain products are exempt from being returned, such as custom or personalized items (unless they arrive defective or damaged).
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed, and a credit will be applied to your original payment method within [insert time frame, e.g., 5-10 business days].
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in original condition, damaged for reasons not due to our error, or returned after the allowed timeframe).
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [Your Contact Email] with details about the issue, and we’ll guide you through the process.
4. Non-Returnable Items
Several types of goods are exempt from being returned:
- Custom or personalized products
- Gift cards
- Downloadable software products
5. Sale Items
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
6. Shipping Costs
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Refunds: If you receive a refund, the original cost of shipping (if applicable) will be deducted from your refund.
7. How to Initiate a Return or Refund
To start a return, please contact us at E-mail me with your order number and details of your return. Our team will respond with instructions for completing the return or exchange.